Individual & team behaviour

      Individual & Team Behaviours

“Human conduct is mind boggling and each individual is not quite the same as another. The test of a successful organisation is in effectively coordinating the undertaking, the supervisor and the subordinate.” (Practical Management, 2008) “The vicinity of someone else or a gathering of individuals changes our disposition and conduct”. (David A. Buchanan; Andrzej A. Huczynski, 2010) ”

the investigation of individual behavior is crucial inside of an organisation as these qualities impact how a man will carry on at work and communicate with others.

 

Factors that influence individual behaviour at work

Individual behavior at work have numerous effect at the business environment, the accompanying beneath are a few components, which are plainly clarified.

(Source: Google)

– Hereditary and diversity factors, which joined “essential measurements” which are unchangeable and auxiliary measurements, which may change for the duration of the life e.g.: instructive foundation, religion, conviction, and wellbeing

– Abilities and skills involving mental capacities e.g.: passionate knowledge, inferred learning and physical capacities e.g. engine abilities, body coordination

– Perception is “the fundamental psychological procedure that changes tangible jolts into important data.”(Practical Management, 2008,) . As indicated by the attribution hypothesis of Heider ( Malle, 2011), discernment can be impacted by two characteristics: outer (the consequence of a circumstance) or inward (the outcome by something inside of person).

– Attitude can be characterized as a mental condition of preparation: “a condition of being arranged for something” (Cambridge, 2015). It is nearly connect with the identity and the view of the person. Case in point, work fulfillment results from the worker’s recognition in regards to its employment and may truly impact its state of mind at work.

– Personality characterized as the way a man feels, acts and considers, results from the heredity, the social powers, the social class and the relationship of a person. (Reasonable Management,08)

There are also have some other factors which can influence individual attitude and behavior as like the factor can you meet in everyone is performing different physical task. “Norman Triplett mulled over youngsters winding angling reels and cyclists dashing The kids were found to turn the reels quicker when other kids were available, and the cyclists performed 20 for each penny speedier when joined by a pacemaker than when alone, even in a non-hustling circumstance”. (Triplett, 1898)

Factors that may promote or inhibit the development of effective teamwork in organizations

As per diverse elements of conduct at work, supervisors can distinguish them and utilization it for controlling the circumstances. It will be constantly better workplace if all staff individuals are cheerful to be grinding away and to be encompassed with other staff is around them. So as to meet all that chief needs to recognize motivational and conduct considers that impact each and every individual from staff keeping in mind the end goal to make positive environment. “Social trade hypothesis recognizes that the essential inspiration to go into an association with another person is the desire of acquiring prizes or something to that affect, on the other hand, to get rewards, both individuals need to give something to the next one”. (Rollinson, 2008)

Factors that can influence enhance work and environment between each other in the groups are:

• Regularity
• Admiration
• Equivalent work prospects
• Help each other

Team fellows need to be verified, they influence the foundation work and collect the meeting, because it has not been someone else, if a guy is always late, and everyone in the assembly need to sit down to a specific part of the beginning. Admiration, is the main thing in the assembly, if there is no respect for each other they cannot do anything right. You need to consider the other party to accept the feelings and circumstances.

Equivalent opportunity to work, everyone must live up except for one person in the collection is a leading enterprise in the pool, but even he, he needs other people function the same as in the pool. In the case of the General Assembly will support each other, which will improve quite conclusions. If there are those who are fighting the errand, she more than anyone else, and in this way to help staff gather there this person. After all individuals in the collection will take these hubs / after judgment would have put everyone participated in active situations, the event. For the “Subway” and “Eat” It is very important to have a great environment, because there is society, many staff members either individuals or small, in any way should be a great environment, but it can work the members a great conflict.

Impact of technology on team functioning within a given organization

In the 21th century, it is impractical to separate innovation from organisation and business. Innovation is utilized to perform a mixed bag of diverse assignments day by day, for example, overseeing data remotely and inside, preparing and creating staff, handling client exchanges, dealing with the stock, and so on. Regardless of the way that for the most part the beginning expense is high, critical advantages got from the utilization of innovation at work: higher efficiency, time administration enhanced, administration upgraded, fiscally feasible on the long haul are improved, procedures speeded, and so forth. Notwithstanding, the most noteworthy change throughout the previous couple of years concerns correspondence.

Technology in the hands of businessmen

Today, as the world’s technology! Then in whatever you go, you do the technical work for you. It makes our lives easier way technology helps a lot. We have a telephone and a computer to communicate, to do their job. Phone is always with us, even more than for many years, and rising. Mobile phones evolve to meet the needs of our community; we can contact each other in almost any place, at any time. Today’s man is a great feature, all technical work can also be done more quickly, but there is a problem, is that it’s technology or not is downloaded? There is no definite answer. It does not help people too much, but because of the different opportunities in technology and the Internet to stop people in the world to each other face to face communication, people staying at home with a computer and a mobile phone in their hands, but in the business world, only advantages, such as: Global trade communication, Create, presentations and media Save time Money transfer and a lot of different strengths.

In this case connecting to the chosen companies SUBWAY and EAT technology is appropriate valuable. These companies are using online banking and they use electronic till which makes the job easy for staff. They also making orders for customers as the customer like and they do that for the organization. Also both of the company has online form forget the feedback from customers. Employees are receiving their wages and pay slips and all of the process go through the online-based system.

Conclusion

Taking everything into related to “Subway” and “eat” organization behavior is very important as an independent person as a group to individuals. These organizations in light quiet environment, everyone needs each other, any appropriate action are not contributing unimaginable, because the Assembly is the only wrinkles. Similarly, should the Assembly to verify that they are using all the new promotions and innovation, so as to re-design the news universe and competitors, but do not go overboard, people do not use face-to-face meetings and speeches.

References:

 

Mittleman, D. & Briggs, R. O. (1999) Communicating Technologies for Traditional and Virtual Teams. Jossey-Basses

 

Hitt M. A., Chet Miller C. & Collella A. (2011) Organizational Behaviour, Third Edition, Wiley

 

Rollinson, D. (2008). Organisational Behaviour And Analysis: An Integrated Approach. Harlow: Financial Times Prentice Hall.

 

David A. Buchanan; Andrzej A. Huczynski. (2010). Organizational Behaviour , 7th edition ,Harlow: Pearson Education Limited.

 

Motivation ( Blog 3)

Motivational factors play a very important role in increasing worker job
satisfaction. Motivated worker could be a valuable plus UN agency creates price for associate
organization in strengthening the business and revenue growth.
The “motivation to work” revealed by Maslow in all probability provided the sphere of
organisational behaviour and management with a replacement method of viewing staff job
altitudes or behaviours in understanding however humans are impelled. patriarch Maslow was a therapist, UN agency introduced his theory supported personal judgement, that was usually called the requirement hierarchy theory.
According to him if individuals grew in associate setting during which their desires don’t seem to be met,
they will be unlikely to operate as healthy people or adjusted people.
Specifically Maslow theorised that individuals have 5 sorts of desires which these
are activated in a very hierarchical manner. this suggests that these desires ar aroused in a very
specific order from lowest to highest, specified the lowest-order would like should be consummated
before subsequent order would like is triggered and also the method continues. consistent with Maslow you need to understand wherever someone is on the hierarchical pyramid so as to encourage him/her. Then you wish to concentrate on meeting that person’s desires at that level (Robbins 2001)

There is two types of Motivation:

• Intrinsic Motivation: is outlinedbecause thedoing of associate activity for its inherent satisfactions instead of for a few divisible once in and of itself motivated someone is moved to act for the fun or challenge entailed instead of owing to external prods, pressures, or rewards.

• Extrinsic Motivation: : could be a construct that pertains whenever associate activity is finished so as to realize some divisible outcome. adscititious motivation therefore contrasts with intrinsic motivation, that refers to doing associate activity merely for the enjoyment of the activity itself, instead of its instrumental price.
• 

Leadership Style and Organizational Impact:

leadership has an on the spot circumstances and finish results relationship upon associations and their prosperity. leaders focus qualities, society, amendment resistance and representative inspiration. whether or not an open, uncommon or scholastic library, that library’s pioneers specifically influence everything from supporter expertise to effectively death penalty expressed missions, together with plus distribution, administrations offered and accumulation improvement strategies. With administration conceivably presumptuous such a basic half within the accomplishment of knowledge focuses and supporter encounters, it’s valuable to think about the distinctive forms of pioneers and their potential result on libraries as associations.

(Michael A. Germano)

Case in point, based upon past post, transformational initiative style which was utilized for PizzaHut was in view of disclosing the representatives how to accomplish better execution through improving the efficiency objective through abnormal state of correspondence, this was particularly by yearning and making them extraordinary for a post to make the association’s progress. It utilizes the inherent inspiration to move and actuate (advancement, pride) them to perform an undertaking effectively.

In actuality, the value-based administration style was connected toTkmaxx which utilizes the prize framework to complete its errand. It typically give its worker extra, protections and so on to make them work so as to get the objective objectives. This sort of outward system is important to apply for some situation for those associations where numerous number of individuals are occupied with doing light or automated undertaking just. In this way, extraneous is the most ideal approach to inspire to keep them on the undertaking.

 

                Usefulness of motivational theories at workplace

 

Most motivational theories are exceptionally helpful when petitioned representatives at working environment. A percentage of the speculations in connection to diverse settings will be examined.

Transformational Leadership

Transactional Leadership

   Motivational Theories

 There are different motivational theories which are utilized by distinctive associations to run their working environment suitably to initiate the objective arranged conduct in their work execution. Underneath, there are some motivational speculations which are examined quickly.

Vroom’s Expectancy Motivation Theory

There are three elements to work out together to create motivational force to make work plesure for an employee which is:

Expectancy: It is connection up with the exertion that individuals hold with the admiration to the accomplishing prizes. It is typically based upon individual past experience, self-assurance and execution principles.

Instrumentality: It is taking into account the great execution of a person which prompts compensates particularly when the worker sees degree to perform the assignment. The great result is connection with the boost in salary, advancements and feeling of achievement.

Valence: It is the quality of a representative’s desire for a specific prize. By and large, compensation expands, acknowledgment by boss, advancement or by any prize may have pretty much esteem to an individual worker.

Pizza hut: works its regular action base upon these three needs. Its worker work out and out on the characterized undertaking centering for the accomplishments. Pizzahut eatery group is consecutively reliant (association), with everybody cooperating and having adequate inspiration (force) to give great and speedy quality administration, all individuals from the group succeeded (accomplishment).Likewise with pizzahut’s, they have objectives which are sensible that are to be meet by their team on everyday schedule for which they will be support absolutely. All the team including the administrators function as a group to accomplish certain focused on objectives which meets the force and connection needs.

 Team Work

Tkmaxx: joins with the two motivational variables. As this are the normal elements which can be confronted by any of the running business businesses.

Besides with this hypothesis, supervisors need to build up a few organizations approaches which will be suitable for the representatives also. Aside from cleanliness figure, the motivational calculates Tkmaxx are made through by giving advancements, obligations and accomplishments. Generally speaking, the association receiving this hypothesis can give accentuation in cleanliness variable and attempt to deal with out motivational component like as by giving open doors for self-improvement and advancements.

                                                Fredrick Herzberg theory

Fredrick Herzberg study showed that there are factors in employee’s business surroundings that cause satisfaction or discontentedness (Herzberg et al, 2007). The study argues that at geographic point workers satisfaction and discontentedness are caused by various factors.
At the purpose once considering work place it’s key that 1st physiological desires of representatives at are Hutt square measure happy like sufficiently giving break times to lunch, compensation that allow staff to buy life necessities. the protection desires like offer safe work house to staff at work in pizza Hutt and leader stability. The social desires of staff would be that they’re acknowledged and have a place with pizza Hutt. the subsequent level is regard desires of staff at operating surroundings wish to get acknowledgment for accomplishments and build representatives feel reputable at pizza Hutt. The self realization desires of representatives engaging at pizza Hutt would be giving necessary work assignments so development, ingenuity and advancement drives towards accomplishing objectives of companies.

Conclusions

 

The exploration demonstrates that diverse structures of organizations drive them to have distinctive styles of authority. The authority styles as being distinctive make representatives act varyingly in changing business environment. The absolutist style of administration spurs representatives to act in an efficient manner and contradicting the change. Distinctive motivational speculations are valuable to persuade representatives in the working environment and also these motivational hypotheses additionally propel chiefs to set objectives for firms and direct workers to accomplish proficiency and profitability.

Bibliography

Herzberg, F.I. 1987, ‘One more time, how do you motivate employees?’, Harvard Business Review, Sept/Oct 87, Vol. 65 Issue 5, p 109-120

Herzberg et al, (2007) the motivation to work, Transaction Press.

Richard M. Ryan and Edward L. Deci. (2000). Intrinsic and Extrinsic Motivations: Classic Definitions and New Directions. Available: http://www.selfdeterminationtheory.org/SDT/documents/2000_RyanDeci_IntExtDefs.pdf. Last accessed 22/05/2015.

Michael A. Germano, J.D., M.A., M.S.. (2010). Leadership Style and Organizational Impact. Available: http://ala-apa.org/newsletter/2010/06/08/spotlight/. Last accessed 22/05/2015.

Leadership and Management

• Leadership styles in different organization

A Leader can be depicted as a idealistic who rouses and impacts its devotees. How a Leader works its effect on the association are straightforwardly connect with the authority style .

Transformational: motivating individuals to be proactive to partake to the advancement of the association, including inspiration, offering qualities and creative thoughts. Blazes (cited in Mind Tools, 2009) asserted that changing authority “is a relationship of common incitement. happens when one or more persons draw in with others in such a path, to the point that pioneers and adherents raise each other to larger amounts of inspiration”.

Transactional: expanding effectively the association’s execution by spurring representatives with prizes framework.

Laissez-Faire: permitting workers to perform unreservedly their errands with at least supervision and direction, to issue them an inclination of strengthening.

Value-based is the primary initiative style utilized as a part of Mark & Spencer. Marc Bolland, current CEO, is resolved to attain to the organization’s objective by guaranteeing that elite are keep up continually by its groups at every level of the pecking order structure. (Mark & Spencer, 2014) Using an administration approach, this initiative style suits with the way of the business (retail) where every worker is devoted to a characterized routine assignment and inspired with a prizes frameworks and the size on the organization. Furthermore, the organization needs to manage experienced additionally unpracticed individuals who need to be guided and administered.

Muhtar Kent, our Chairman of the Board and Chief Executive Officer, drives the Coca-cola  into the new century with a firm responsibility to the qualities and soul of the world’s most noteworthy brand. Caring for activities that will include esteem into shoppers’ life is one of the strongest convictions of this organization. The point of empowering and including effectively workers into innovative activities is to motivate them. qualities and convictions; making in this way shared objectives in the middle of pioneer and representatives. Thusly the administration style watched is closer to transformational as the pioneer endeavor to upgrade improvement instead of simply just execution. This authority methodology is conceivable additionally because of the inventive reason for the organization, its framework structure and its exceptionally talented workforce.

“A leader can’t be successful in all circumstances by displaying stand out authority style.” (Fiedler) Its possibility hypothesis otherwise called situational administration safeguards that a pioneer may need to utilize diverse initiative styles as indicated by the circumstances confronted or the individuals he work with. He likewise underlines that diverse administration style may be utilized at distinctive levels inside a same association. E.g. utilizing a free enterprise approach inside the M&S Marketing office and a value-based one with the Coca-Cola Production.

• The different approaches to management used by different organizations

Administration can be characterized as the coordination of individuals to attain to the association’s objectives through the utilization of significant assets. (Mullins L., 2010) Resources may contain worker abilities, information and encounters, hardware, crude materials, capital, suppliers and clients. As per Fayol (refered to in Hall D., Jones R. & Raffo C., 2007), the administration methodology is made out of four fundamental capacities:

– Planning: Identify the association (or his zone) objectives and the activity which must be taken

– Organizing: Establish errand, allot it, appoint power and circulate assets to attain to these objectives

– Leading: spur, empower and coordinate worker separately and inside a group to attain to these objectives

– Controlling: assess comes about through the utilization of observing frameworks

Also, to these capacities, Mintzberg likewise proposed that supervisors need to assume distinctive parts inside the association. He distinguished 10 parts, arranged in 3 classes:

– Decisional parts (business person, unsettling influence handler, asset allocator, and arbitrator):  identify with the routines used to arrange methodology and utilization assets successfully

– Interpersonal parts (nonentity, pioneer, and contact): partner with the bearing and supervision to the association in general

– Informational parts (screen, disseminator, and representative): join with the transmission of data both inside and remotely the association

Certain parts are utilized pretty much relying upon the associations and the circumstances. At that point, contingent upon the occupation title, a few parts are for the most part credited with respect to the positioning inside the association’s structure.

           

 figure1. management theory

Case in point, in regards to M&S and its pyramid structure, the decisional parts are generally licensed to the line administrators though the interpersonal and instructive parts have a place with the top directors and CEO of the organization.

A same individual can likewise assume diverse administrative parts inside a same organization. Irwin Lee, VP and overseeing executive of Coca-cola in the UK, assume the parts of representative amid talks concerning practical activities, nonentity when accepting guests in the head office and contact while keeping up the extern correspondence with the Medias. (Coca-cola, 2014)

The way an association will confront diverse circumstances will rely on upon the style of administration chose by its administrator. “Being a decent director includes more than simply advising individuals what to do – it additionally includes picking the right approach and administration style to suit the circumstance.” (Queensland Government, 2014) Three basic administration styles utilized are:

– Democratic administration (likewise called Participative administration): Although the force and fundamental power fit in with the administrator, workers are counseled and included in the choice making methodology.

– Bureaucratic administration: guarantee that errands, guidelines and methods are taken after likewise to the authoritative structure of the organization

– Autocratic administration (likewise called Authoritarian): aggregate control and power with respect to choices and the method for finishing a work, so as to take after a particular arrangement

The just administration fit with Coca-cola goal to manufacture representatives’ dedication inside the organization. By partaking of the choice making process, workers’ inclusion and inspiration increment. It will specifically affect the advancement of the association, which is the point of a transformational administration. This style is likewise ideal as a large portion of Coca-cola representatives works in group on different ventures. Multitasking and assuming different parts, it would have been hard to embrace a bureaucratic administration style as the accentuation is put on normal activities, as opposed to a particular set of expectations. On the others hands, representatives must be composed together and have great information as they will be relied upon to contribute effectively to the organization’s advancement. In the event that the organization confront an emergency, chiefs will need to embrace a more bureaucratic approach as the time spend in gatherings will be an issue.

As said above, M&S has received a bureaucratic style to accomplish its objective. Searching for agreeability from its representatives instead of duty, chiefs are giving them a reasonable heading concerning their errands and control it routinely to guarantee that every representative work as indicated by the same example. By and by, because of a constrained choice, staff turnover and low execution can be a danger unless the compensating framework is huge.

In conclusion, applying the suitable initiative and administration styles is fundamental to keep up the association objectives and values over a long stretch, before an expand rivalry .

Biblioghraphy

• Mark & Spencer (2014).M&S Leadership [Online] Available from: http://corporate.marksandspencer.com/aboutus/our-leadership-team (29april2015)
• Mark & Spencer (2014).Why Work For Us? [Online] Available from: http://careers.marksandspencer.com/explore-and-learn (30april2015)

• Coca-cola. (2014). Coca-cola leader.Available:  http://www.coca-colacompany.com/our-company/coca-cola-leaders. Last accessed 30april2015.

• Bolden, R., Gosling, J., Marturano, A. and Dennison, P. (2013) A Review of Leadership Theory and Competency Frameworks, University of Exeter

organizational structure and culture

 

This blog on Organizational Structure and Culture shows the various factors of business which monitors the business behavior as an organizational entity. To evaluate the topic I have chosen two UK based companies, Starbucks UK and the British Airways.

The culture and structure of an organization develop over time and in response to a complex set of factors. Handy (1993) and Robbins (2007) has identified a number of key influences that are likely to play an important role in the development of any corporate culture.

These include:

• history;
• strategy;
• technology;

Introduction

Organizational structure:

Organizational structure is that which defines how job tasks are formally divided, grouped and co-ordinate.  All organizations have to make provision for continuing activities to further their overall aims and ensure that tasks are allocated, work supervised and activities co-ordinate.

Robbins (2007) argues that six key questions follow from this that managers need to answer:

Different types of organizational structures :

Matrix Structures:

This sort of structure joins the customary offices seen in practical structures with venture groups. In a matrix structure, people work crosswise over groups and undertakings and in addition inside their own particular division or capacity.

                                        Fig: Diagram of a matrix structure

Flat structure:

There are fewer levels in the level structure association. In this sample structure, there is one individual at the top with other people reporting into them on an equivalent level

                                         Fig: Diagram of flat structures

Hierarchical structure:

A structure comprising of various levels, implies that the levels of leadership resembles a pyramid, with an extensive base of laborers, who are specifically administered by the littler level above them, who are thusly directed by the level above them, proceeding to the top positioning officer, for example, the organization President or CEO.

Fig: Diagram of hierarchical structures

Organizational culture:

The idea of culture has created from human sciences and there is by all accounts some understanding that hierarchical society alludes to an arrangement of imparted implying that individual’s hold that recognizes the association from different associations.

.

 

Two Company’s Organisational Structures and Cultures and Impact on Business Performance:

Starbucks (UK) and the British airways are two separate structure associations with numerous variables, have set up for various objective, they have few same focuses and additionally their structures that approaches to work.

In May 1998, Starbucks effectively entered the European market through its obtaining of 65 Coffee houses in the UK. The two organizations have almost common organizational culture, focusing on a higher responsibility to customized service, comparative organization values and a mutual respect for individuals and the environment.

On the other side British Airways is the UK’s biggest universal scheduled airline, traveling to more than 170 destinations at advantageous times, to the best located airports in about 80 nations. British Airways a member of International Airlines Group (IAG), is one of the main airline company

v   Organisational structures of two companies:

                                                        Flat Structure

Matrix Structure

Compare and contrast – about organizational structures:

British airways have been controlled by the Keith Williams (CEO) and different executives as the higher level administration. They offer appeals to subordinates, “If all subordinates do similar assignments, or undertaking is generously computerized or mechanized, a wide span is possible. So their structures are flat and decentralization – opposite with Starbucks (UK). .

Starbucks (UK) has reworked their organizational structure to better consumer loyalty. The CEO of Starbucks announced extension of their new organizational structure which is now a matrix structure. Howard Schultz Expands Focus on Innovation and Next Generation Retailing and Payments Initiatives. Also this new structure would be a decent method for imparting assets crosswise over divisions which can make them more cost-effective.

Compare and contrast – about organisational culture:

Regarding the culture of British Airways is a standout among the most by and large utilized persuading records of evolving culture. All the way through the 2010 and 2011 it was utilized to show the important similarity of delight and profits. British Airways to admire the sheer number of individuals behind their operations, and the diversity of their experiences.

British airways applies as much to their workers as the 36 million individuals who go with British airlines consistently. It’s about offering more diversity differences, more improvement, better preparing and more profitable experience. It shows that they are task based culture.

Starbuck (UK) endeavors to make a culture that values and respect diversity and are people oriented. They hope to be a pioneer in differences and consideration, from our accomplices in the field to their senior initiative groups. They likewise need that all pioneers inside Starbucks rehearse a conduct that shows consideration. The objectives of the Diversity and Inclusion group incorporate building a diverse workforce, expanding social skills, molding a society of consideration and adding to a various system of suppliers.

v  Impact on the performance of the business:

 

The relationship between the structure and culture of British Airways Company that can influence the execution of hierarchical structures the business is an indication of how the organization presents itself and the mode of operation with a specific end goal to be compelling, so it can affect on the execution.

British Airways structures are flat and decentralization; this organization may have favourable circumstances when directing their business. Utilizing of this kind of flat structure in British aviation routes Company has a gifted staff.

The relationship between the structure and society of Starbuck (UK) also can influence the effectiveness of generation and administration levels. The structure of a business is frequently organized as wellsprings of creation and productivity, so the organization is influenced by the strategy for administration. Starbucks (UK) pioneers will be working nearly with the whole senior initiative group to bring significantly more financial related and operational control to their business around the nation. They will cooperate with CEO concentrate on Starbucks (UK).

Utilizing the organisational structure and culture up to this point has extensive quantities of workers. With high creation limit is huge, frequently meeting expectations under the terms of the Covenant and the extreme tenets if vitality assets are not composed that way. Utilize a high structure and centralization as an approach to develop for the future.

References and Bibliography 

Mullins L.J. (2007), Management and Organizational Behavior (7^th edition), Pearson Education Ltd. Harlow-UK.

Stephen p. Robbins (2005) Organizational Behavior (11^th edition) ,prentice-hall of India private ltd. New Delhi.

http://www.starbucks.co.uk/about-us/company-information Available at [Online] [Accessed on 9th march 2015]

http://www.britishairways.com/cms/global/microsites/ba_reports0809/our_business/workplace.html Available at [Online] [Accessed on 9th march 2015]

http://www.thegrocer.co.uk/people/mark-fox-is-new-chief-executive-of-starbucks-uk/350953.article Available at [Online] [Accessed on 9th march 2015]

http://www.tutor2u.net/business/people/org_matrix_structures.asp Available at [Online] [Accessed on 9th march 2015]

http://www.datamonitor.com/store/Product/british_airways_plc?productid=39047FBB-8A7D-4004-8A52-909A36534169 Available at [Online] [Accessed on 10th march 2015]

http://news.starbucks.com/news/starbucks-strengthens-senior-leadership-team Available at [Online] [Accessed on 10th march 2015]

http://www.britishairways.com/careers/ourhistoryandculture.shtml Available at [Online] [Accessed on 10th march 2015]

http://www.ukessays.com/essays/management/the-corporate-culture-of-british-airways-management-essay.php Available at [Online] [Accessed on 11th march 2015]

https://www.britishairways.com/cms/global/microsites/ba_reports0809/pdfs/Workplace.pdf Available at [Online] [Accessed on 11th march 2015]

https://www.academia.edu/7160372/organizational_behaviour Available at [Online] [Accessed on 11th march 2015]

organizational structure and culture

This Blog on Organizational Structure and Culture shows the various factors of business which monitors the business behaviour as an organizational entity. To evaluate the topic I have chosen two UK based companies, Starbucks UK and the British Airways.

The culture and structure of an organization develop over time and in response to a complex set of factors. Handy (1993) and Robbins (2007) has identified a number of key influences that are likely to play an important role in the development of any corporate culture.

These include:

• history;
• strategy;
• technology;

Introduction

Organizational structure:

Organizational structure is that which defines how job tasks are formally divided, grouped and co-ordinate.  All organizations have to make provision for continuing activities to further their overall aims and ensure that tasks are allocated, work supervised and activities co-ordinate.

Robbins (2007) argues that six key questions follow from this that managers need to answer:

Different types of organizational structures :

Matrix Structures:

This sort of structure joins the customary offices seen in practical structures with venture groups. In a matrix structure, people work crosswise over groups and undertakings and in addition inside their own particular division or capacity.

                                  Fig: Diagram of a matrix structure

Flat structure:

There are fewer levels in the level structure association. In this sample structure, there is one individual at the top with other people reporting into them on an equivalent level

                                 Fig: Diagram of flat structures

Hierarchical structure:

A structure comprising of various levels, implies that the levels of leadership resembles a pyramid, with an extensive base of laborers, who are specifically administered by the littler level above them, who are thusly directed by the level above them, proceeding to the top positioning officer, for example, the organization President or CEO.

Fig: Diagram of hierarchical structures

Organizational culture:

The idea of culture has created from human sciences and there is by all accounts some understanding that hierarchical society alludes to an arrangement of imparted implying that individual’s hold that recognizes the association from different associations.

 

Two Company’s Organisational Structures and Cultures and Impact on Business Performance:

Starbucks (UK) and the British airways are two separate structure associations with numerous variables, have set up for various objective, they have few same focuses and additionally their structures that approaches to work.

In May 1998, Starbucks effectively entered the European market through its obtaining of 65 Coffee houses in the UK. The two organizations have almost common organizational culture, focusing on a higher responsibility to customized service, comparative organization values and a mutual respect for individuals and the environment.

On the other side British Airways is the UK’s biggest universal scheduled airline, traveling to more than 170 destinations at advantageous times, to the best located airports in about 80 nations. British Airways a member of International Airlines Group (IAG), is one of the main airline company

v   Organisational structures of two companies:

                                                Matrix Structure

Compare and contrast – about organizational structures:

British airways have been controlled by the Keith Williams (CEO) and different executives as the higher level administration. They offer appeals to subordinates, “If all subordinates do similar assignments, or undertaking is generously computerized or mechanized, a wide span is possible. So their structures are flat and decentralization – opposite with Starbucks (UK). .

Starbucks (UK) has reworked their organizational structure to better consumer loyalty. The CEO of Starbucks announced extension of their new organizational structure which is now a matrix structure. Howard Schultz Expands Focus on Innovation and Next Generation Retailing and Payments Initiatives. Also this new structure would be a decent method for imparting assets crosswise over divisions which can make them more cost-effective.

Compare and contrast – about organisational culture:

Regarding the culture of British Airways is a standout among the most by and large utilized persuading records of evolving culture. All the way through the 2010 and 2011 it was utilized to show the important similarity of delight and profits. British Airways to admire the sheer number of individuals behind their operations, and the diversity of their experiences.

British airways applies as much to their workers as the 36 million individuals who go with British airlines consistently. It’s about offering more diversity differences, more improvement, better preparing and more profitable experience. It shows that they are task based culture.

Starbuck (UK) endeavors to make a culture that values and respect diversity and are people oriented. They hope to be a pioneer in differences and consideration, from our accomplices in the field to their senior initiative groups. They likewise need that all pioneers inside Starbucks rehearse a conduct that shows consideration. The objectives of the Diversity and Inclusion group incorporate building a diverse workforce, expanding social skills, molding a society of consideration and adding to a various system of suppliers.

v  Impact on the performance of the business:

 

The relationship between the structure and culture of British Airways Company that can influence the execution of hierarchical structures the business is an indication of how the organization presents itself and the mode of operation with a specific end goal to be compelling, so it can affect on the execution.

British Airways structures are flat and decentralization; this organization may have favourable circumstances when directing their business. Utilizing of this kind of flat structure in British aviation routes Company has a gifted staff.

The relationship between the structure and society of Starbuck (UK) also can influence the effectiveness of generation and administration levels. The structure of a business is frequently organized as wellsprings of creation and productivity, so the organization is influenced by the strategy for administration. Starbucks (UK) pioneers will be working nearly with the whole senior initiative group to bring significantly more financial related and operational control to their business around the nation. They will cooperate with CEO concentrate on Starbucks (UK).

Utilizing the organisational structure and culture up to this point has extensive quantities of workers. With high creation limit is huge, frequently meeting expectations under the terms of the Covenant and the extreme tenets if vitality assets are not composed that way. Utilize a high structure and centralization as an approach to develop for the future.

References and Bibliography 

Mullins L.J. (2007), Management and Organizational Behavior (7^th edition), Pearson Education Ltd. Harlow-UK.

Stephen p. Robbins (2005) Organizational Behavior (11^th edition) ,prentice-hall of India private ltd. New Delhi.

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